Returns & Refunds Policy

Returns & Refunds Policy

Effective immediately, all refunds are issued exclusively as store credit. Cash, card, or original-payment-method refunds will not be issued under any circumstances.

1. Refund Method

• All approved refunds are issued as store credit only.
• Store credit is delivered as a unique coupon code via email, redeemable on a future order at Mile High Compounds.
• Store credit does not expire.

2. Order Modifications

• Once an order has been submitted, no changes can be made — including items, quantities, shipping address, billing address, payment method, or coupon/discount application.
• If a change is required, the order must be canceled prior to fulfillment (where eligible) and a new order placed.

3. Returns

• Returns are accepted only for products that remain unused, unopened, and factory-sealed.
• Returns must be initiated within 14 days of the original purchase date.
• Returns are issued store credit only — store credit is applied once the returned items are received and inspected by our warehouse.
• Original shipping charges are non-refundable. A 10% administrative fee will be deducted from the credit amount to cover payment processing and restocking costs.

4. Damaged or Missing Items

• Any order issues, including damaged or missing items, must be reported within 7 days of the original delivery date.
• Verified issues will be resolved with a replacement shipment or store credit at our discretion.

5. Cancellations

• Cancellations are only accepted prior to fulfillment.
• Once fulfillment has commenced, the order is final.
• Cancellations made on an order that is in processing status will be credited STORE CREDIT for the entire balance of the order. This credit may be used for any future purchases towards product.

6. Quality Assurance & Replacements

• We stand behind the purity of our products. Replacements for reconstituted product are subject to strict quality-control verification:
  • Reconstitution Media: Replacement requests are only honored when the researcher used Mile High Compounds or Hospira reconstitution solution. Use of any other solvent voids this guarantee.
  • Research Outcomes: We do not offer compensation or replacement based on subjective research results or experimental efficacy.

  7. Acceptance

  By submitting an order, the customer acknowledges they have read, understood, and accepted the terms of this Returns & Refunds Policy.