Terms & Conditions

Terms & Conditions | Privacy Policy

By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. These terms govern all purchases and use of materials obtained through Mile High Compounds LLC (“Mile High Compounds,” “we,” “our,” or “us”).

1. Eligibility

You must be at least twenty-one (21) years of age to access this website, create an account, or purchase any products from Mile High Compounds.

Research Use Only (RUO) Notice. Mile High Compounds operates under a Research Use Only (RUO) designation consistent with the U.S. Food and Drug Administration’s regulatory framework for research chemicals and reference materials. We supply chemical materials intended strictly for laboratory and scientific research purposes.

Our products are for in vitro research only and are not approved by the FDA for human or animal consumption, medical use, diagnostic application, or therapeutic application. All materials offered are designed for qualified research professionals, laboratories, and institutions that understand and follow appropriate safety and handling procedures.

By purchasing from this website, you affirm and warrant that:

(a) You are at least twenty-one (21) years of age; (b) You are acquiring these products solely for lawful laboratory research and not for personal use, consumption, or administration of any kind; (c) You will not resell, distribute, or otherwise transfer these products to any individual or entity for personal use, consumption, or administration; (d) You are responsible for ensuring your possession and use of these products complies with all applicable federal, state, and local laws.

2. Product Use Restrictions

All products sold by Mile High Compounds are strictly intended for scientific, laboratory, or in vitro research use only.

Products are not for human or animal consumption, therapeutic, diagnostic, or medical application under any circumstances. No products sold by Mile High Compounds have been evaluated or approved by the U.S. Food and Drug Administration for any human or veterinary application.

No statements made on this website should be construed as medical advice, treatment guidance, dosing recommendations, or product endorsements. Any reference to peptide research or scientific literature is provided for educational context only and does not constitute a recommendation for use.

3. Intellectual Property

All content on this website, including logos, branding, product descriptions, product photography, certificates of analysis, and media, are the intellectual property of Mile High Compounds and may not be copied, distributed, reproduced, or used for any commercial purpose without prior written consent.

The Mile High Compounds name and associated marks are protected under federal trademark law (USPTO application pending).

4. Order Acceptance & Right of Refusal

Orders may be refused, canceled, or issued store credit in lieu of a refund at our sole discretion if we suspect:

(a) Misuse or intended misuse of products; (b) High chargeback or fraud risk; (c) Resale or distribution to unauthorized parties; (d) Suspected human or animal consumption; (e) Unlawful intent or violation of any applicable law; (f) Non-compliance with these Terms.

Mile High Compounds reserves the right to request proof of institutional or research affiliation before fulfilling any order and to limit order quantities at our discretion.

5. Account Terms

Access to milehighcompounds.is requires an account. By creating an account, you agree to:

(a) Provide accurate, current, and complete information during registration; (b) Maintain the confidentiality of your account credentials; (c) Notify Mile High Compounds immediately of any unauthorized access to your account; (d) Accept responsibility for all activities that occur under your account.

Mile High Compounds reserves the right to suspend or terminate accounts at our sole discretion, including for inactivity, suspected violations of these Terms, or any conduct we deem inconsistent with the lawful operation of our research supply business. Upon account termination, your right to access the website ends immediately. Order history, payment records, and personal data will be retained or deleted in accordance with the Privacy Policy and applicable law.

6. Shipping & Delivery

Orders are typically shipped within 1–2 business days after payment confirmation. Same-day shipping is available on orders placed before 2:00 PM Mountain Time, Monday through Saturday, subject to inventory availability.

Mile High Compounds is not responsible for delays caused by third-party shipping carriers, customs clearance, force majeure events, weather, or any circumstance beyond our reasonable control.

Title and risk of loss pass to the buyer upon delivery of the package to the carrier.

7. Refunds & Returns

We accept unused, unopened product returns within fourteen (14) days of the original purchase date. Upon receipt of qualifying returned items, you will be issued a store credit, minus the original shipping cost and a 10% restocking fee.

Mile High Compounds reserves the right to refuse returns where the integrity of the product cannot be verified, where evidence of tampering exists, or where the return does not meet the conditions above.

Package Protection. We offer optional package protection at checkout. If purchased, package protection covers your order for packages lost in transit and damage to the shipment during shipping. To file a claim, email support@milehighcompounds.is to receive a store credit or replacement shipment. Do not discard any items until you contact customer support.

Package Protection Does NOT Cover:

(a) Buyer’s remorse or unwanted items; (b) Reconstitution or research errors; (c) Any damages that occur after the shipment has been delivered by the carrier; (d) Claims filed more than fourteen (14) days after delivery.

Mile High Compounds is not held liable for damaged or lost-in-transit packages if package protection is not selected at checkout.

8. Disclaimer of Warranties

ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. MILE HIGH COMPOUNDS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Mile High Compounds makes no warranty that products will meet any specific research objective, produce any particular research result, or be suitable for any particular research application. The buyer assumes all responsibility for determining the suitability of any product for their intended research use.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MILE HIGH COMPOUNDS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

(a) Your access to, use of, or inability to use the website or products; (b) Any conduct or content of third parties; (c) Misuse, improper handling, or unlawful application of any product; (d) Unauthorized access to or alteration of your transmissions or data.

IN NO EVENT SHALL MILE HIGH COMPOUNDS’ TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF (i) THE AMOUNT PAID BY YOU TO MILE HIGH COMPOUNDS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED DOLLARS ($100.00).

Any claim or cause of action arising out of or related to these Terms or the products purchased must be filed within one (1) year after such claim or cause of action arose, or be permanently barred.

10. Indemnification

You agree to defend, indemnify, and hold harmless Mile High Compounds, its officers, directors, employees, agents, affiliates, suppliers, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or related to:

(a) Your violation of these Terms; (b) Your violation of any applicable law or regulation; (c) Your misuse, improper handling, or unlawful application of any product purchased; (d) Any human or animal consumption of products purchased from Mile High Compounds; (e) Your resale or distribution of products to unauthorized parties; (f) Your violation of any third-party rights, including intellectual property or privacy rights.

11. Dispute Resolution and Arbitration

Informal Resolution. Before filing any claim against Mile High Compounds, you agree to attempt to resolve the dispute informally by contacting support@milehighcompounds.is. The parties shall negotiate in good faith for at least sixty (60) days before initiating any formal proceeding.

Binding Arbitration. Any dispute, claim, or controversy arising out of or related to these Terms, your use of the website, or any product purchased from Mile High Compounds shall be resolved through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Denver, Colorado, unless the parties mutually agree to another location.

Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against Mile High Compounds.

Exceptions. Either party may bring an individual action in small claims court. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction to protect intellectual property rights.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be filed exclusively in the state or federal courts located in Denver, Colorado, and you consent to the personal jurisdiction of such courts.

13. Force Majeure

Mile High Compounds shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including without limitation acts of God, natural disasters, pandemics, government actions, war, terrorism, labor disputes, supply chain disruptions, internet or telecommunications failures, or carrier delays.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties’ intent.

15. Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Mile High Compounds regarding the subject matter hereof and supersede all prior or contemporaneous agreements, representations, or understandings.

16. Amendments

Mile High Compounds reserves the right to update or revise these Terms & Conditions at any time. Changes will be effective immediately upon posting to this website with an updated effective date. Continued use of the website following any changes constitutes acceptance of the modified Terms.

17. Contact Information

For questions regarding these Terms & Conditions, contact:

Mile High Compounds LLC 16055 Old Forest Pt. Suite 301 Monument, Colorado 80132 support@milehighcompounds.is

Privacy Policy

Effective Date: May 23, 2026

Mile High Compounds LLC (“Mile High Compounds,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you interact with our website at milehighcompounds.is.

1. Information We Collect

Personal Information You Provide:

• Name, email address, mobile telephone number
• Billing and shipping addresses
• Payment information (processed securely by third-party payment processors; we do not store full payment card numbers)
• Account credentials (username, password)
• Research affiliation information (if provided)
• Communications you send to us

Information Collected Automatically:

• Browser type and version, operating system, device type
• IP address and approximate geographic location
• Pages visited, time spent on pages, navigation paths
• Referring URLs and search terms used to find our website
• Click and scroll behavior (via analytics tools)

Information from Third Parties:

• Payment verification data from payment processors
• Shipping confirmation data from carriers
• Marketing attribution data from advertising platforms

2. How We Use Your Information

We use collected information to:

(a) Process and fulfill your orders; (b) Communicate with you regarding orders, account activity, shipping, and customer support; (c) Send marketing communications (where you have opted in); (d) Verify your identity and prevent fraud; (e) Improve website functionality, user experience, and product offerings; (f) Conduct analytics to understand customer behavior and inform business decisions; (g) Comply with applicable laws, regulations, and legal processes; (h) Enforce our Terms & Conditions and protect our legal rights.

3. Legal Basis for Processing

We process your personal information based on:

• Performance of a contract (to fulfill your orders)
• Your consent (for marketing communications)
• Our legitimate interests (fraud prevention, business operations, analytics)
• Legal obligations (tax, regulatory, and compliance requirements)

4. Data Protection & Security

All payment transactions are processed securely by PCI-DSS-compliant third-party payment processors. Mile High Compounds does not store full payment card numbers, CVV codes, or bank account numbers.

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or misuse, including:

(a) Encrypted data transmission (SSL/TLS); (b) Access controls limiting employee access to personal data; (c) Regular security reviews and updates; (d) Secure third-party service providers.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order and transaction records: Retained for seven (7) years for tax, accounting, and regulatory compliance purposes
• Account information: Retained for the duration of your active account, plus two (2) years following account closure
• Marketing communication preferences: Retained until you opt out, plus the period necessary to honor your opt-out request
• Customer support records: Retained for three (3) years from the date of last contact
• Analytics data: Retained in aggregate, anonymized form for up to twenty-six (26) months

You may request deletion of your personal information at any time, subject to legal retention obligations (see Section 9 below).

6. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance user experience and monitor site performance. Categories of cookies used:

• Essential cookies: Required for website functionality (cannot be disabled)
• Analytics cookies: Help us understand how visitors use our site (Google Analytics 4)
• Marketing cookies: Used to deliver and measure advertising effectiveness (Google Ads, Meta Pixel where applicable)

You can disable cookies through your browser settings. Disabling certain cookies may affect website functionality and your ability to complete purchases.

7. Third-Party Disclosure

We do not sell, rent, or trade personal information to third parties for their independent marketing purposes.

Information may be shared with the following categories of trusted service providers strictly to operate our business and fulfill your orders:

• Payment processors (for transaction processing)
• Shipping carriers (for order delivery)
• Email and SMS service providers (for transactional and marketing communications)
• Analytics providers (Google Analytics, similar)
• Advertising platforms (Google Ads, Microsoft Ads, Meta where applicable, for attribution and remarketing)
• Cloud hosting and security providers
• Legal and compliance advisors

We may also disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.

8. Marketing Communications

Email Marketing. If you have provided your email address and opted in, you may receive marketing emails from Mile High Compounds. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting support@milehighcompounds.is. Mile High Compounds complies with the CAN-SPAM Act and similar applicable laws.

SMS Communications. Mile High Compounds operates an SMS messaging program governed by separate SMS Communications Program Terms (see Terms & Conditions). By providing your mobile telephone number and opting in, you consent to receive recurring automated marketing and transactional text messages.

Information Collected Through SMS Program: Mobile telephone number, consent timestamp and source, message engagement data (delivery status, opt-out events).

Purpose of SMS Messages: Order confirmations, shipping notifications, restock alerts, promotional offers, and research community communications.

Message Frequency: Up to fifteen (15) messages per month.

Opt-Out: Reply STOP to any message to unsubscribe. You will receive a single confirmation message. Transactional messages related to active orders may continue.

Help: Reply HELP to any message or contact support@milehighcompounds.is.

Carrier Charges: Message and data rates may apply. Mile High Compounds is not responsible for carrier-related delays or charges.

Data Sharing: Mobile telephone numbers are not sold, rented, or shared with third parties for independent marketing purposes. Numbers are shared only with our SMS platform vendor and shipping carriers to operate the program.

Eligibility: The SMS program is available only to individuals located in the United States who are at least twenty-one (21) years of age.

9. Your Privacy Rights

All Users. You have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information (subject to legal retention obligations)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@milehighcompounds.is. We will respond within fourteen (14) days, or as required by applicable law.

California Residents (CCPA/CPRA). If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you over the past twelve (12) months
• Right to Delete: Request deletion of your personal information, subject to legal exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt Out of Sale or Sharing: We do not sell personal information. We do not share personal information for cross-context behavioral advertising in a manner requiring opt-out under the CPRA
• Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes beyond those permitted under the CPRA
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise California privacy rights, email support@milehighcompounds.is with the subject line “California Privacy Request.” We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to make a request on your behalf.

Categories of Personal Information Collected (CCPA Disclosure): In the preceding twelve (12) months, Mile High Compounds has collected the following categories of personal information: identifiers (name, email, phone, address, IP address), commercial information (purchase history), internet activity (browsing behavior on our site), geolocation (approximate location from IP address), and inferences drawn from the above (customer preferences).

EU/EEA/UK Residents (GDPR/UK GDPR). If you are located in the European Union, European Economic Area, or United Kingdom, you have additional rights under the General Data Protection Regulation, including the right to data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority. Contact support@milehighcompounds.is to exercise these rights.

10. Children’s Privacy

Mile High Compounds does not knowingly collect personal information from individuals under the age of twenty-one (21). Our website is not directed to children. If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete such information promptly.

11. International Data Transfers

If you access our website from outside the United States, your personal information may be transferred to, stored, and processed in the United States. By using our website, you consent to such transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Changes will be effective immediately upon posting to this website with an updated effective date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

Mile High Compounds LLC Privacy Officer 16055 Old Forest Pt. Suite 301 Monument, Colorado 80132 support@milehighcompounds.is

SMS Communications Program Terms

1. Program Description. Mile High Compounds LLC operates an SMS marketing and transactional messaging program (the “Program”). By providing your mobile telephone number and affirmatively opting in via our website, checkout process, or any other Mile High Compounds intake channel, you consent to receive recurring automated marketing and transactional text messages from Mile High Compounds at the number provided.

2. Consent. Your consent to receive SMS messages is not a condition of purchasing any products or services from Mile High Compounds. By providing your mobile number and opting in, you affirm that you are the subscriber of the number provided or have authority to consent on behalf of the subscriber.

3. Eligibility. The Program is available only to individuals (a) located in the United States, (b) at least twenty-one (21) years of age, and (c) with a valid mobile telephone subscription with a participating carrier. By opting in, you represent and warrant that you meet these eligibility requirements.

4. Message Types. Messages sent under the Program may include, without limitation: order confirmations, shipping notifications, account-related alerts, restock and inventory updates, promotional offers, new product announcements, research community communications, and other communications related to Mile High Compounds products and services.

5. Message Frequency. Message frequency varies based on your account activity and active promotional campaigns. You may receive up to fifteen (15) messages per month. Mile High Compounds reserves the right to adjust message frequency at its discretion.

6. Message and Data Rates. Message and data rates may apply based on your mobile carrier’s plan and your usage. Mile High Compounds is not responsible for any charges incurred from your mobile carrier as a result of your participation in the Program.

7. Opt-Out Instructions. You may opt out of marketing SMS communications at any time by replying STOP, END, QUIT, CANCEL, UNSUBSCRIBE, or REVOKE to any message received from Mile High Compounds. Upon receipt of your opt-out request, you will receive a single confirmation message acknowledging your withdrawal of consent, after which no further marketing messages will be sent to your number. Transactional messages directly related to active orders (such as shipping confirmations) may continue to be sent in accordance with applicable law.

8. Assistance. For assistance with the Program, reply HELP to any message received from Mile High Compounds, or contact our support team at support@milehighcompounds.is.

9. Carrier Disclaimer. Mile High Compounds messages are supported by all major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages. Mile High Compounds is not responsible for delays, failures, or disruptions in message delivery resulting from carrier issues, network outages, technical malfunctions, or any other circumstances beyond our reasonable control.

10. Privacy. Information collected through the Program is governed by Mile High Compounds’ Privacy Policy, which is incorporated herein by reference and available at milehighcompounds.is/privacy-policy. Mile High Compounds does not sell, rent, or share mobile telephone numbers with third parties for their independent marketing purposes. Numbers may be shared with service providers (including our SMS platform vendor and shipping carriers) solely for the purpose of operating the Program and fulfilling your orders.

11. Modification of Program Terms. Mile High Compounds reserves the right to modify, suspend, or terminate the Program, or any portion thereof, at any time and without prior notice. Continued participation in the Program following any modification constitutes acceptance of the modified terms.

12. Termination by Mile High Compounds. Mile High Compounds reserves the right to remove any participant from the Program at any time, with or without notice, at our sole discretion.

13. TCPA and SHAFT Compliance. Mile High Compounds is committed to compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco) content guidelines, and all applicable federal, state, and carrier regulations governing SMS communications.

14. Dispute Resolution. Any dispute arising out of or relating to the Program shall be governed by and resolved in accordance with the dispute resolution and arbitration provisions set forth in Section 11 of the Terms & Conditions.

15. Governing Law. The Program and these SMS-specific terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

16. Contact Information. For questions regarding the Program or these SMS terms, contact:

Mile High Compounds LLC support@milehighcompounds.is